A book won't download

If a book won't download, try one or more of the steps below.

Note: You can download books in the Sora app and compatible web browsers. You won't see download options in unsupported browsers.

• Download the book manually:
  1. Go to .
  2. Select Loans.
  3. Click or tap next to the book, then select Download.
• Check your download settings (under ) to make sure books automatically download.
• App only: If the book says "Download paused," you need Wi-Fi to download. You can change your download settings (under ) to allow downloads without Wi-Fi.
• Browser only: Make sure you have enough storage space to download the book. To see your browser's storage space, go to > Download settings.
• Make sure you have an internet connection.
• Close the app or browser completely, then reopen it.
• Restart your device.
• If your device has an SD card, take the SD card out and try downloading again.